Remote Support and Systems Monitoring from Select Technology – IT Support Services Kent

Richard Hochfeld Ltd based in Maidstone is one of the UK's leading importers and distributors of fresh produce with a carefully selected supply base ensuring that the final customer gets the right product at the right time, every time. In addition to their market leading UK operation, Richard Hochfeld based in Maidstone deliver commercial, logistical and technical expertise to many of the major producers in the UK, Spain and Italy. Select Technology provides Managed IT Support Services Kent for Richard Hochfeld.

Project Drivers

• Cost effective resourcing of day to day IT Support in Kent
• Liberate internal resources to focus on strategic initiatives

The Challenge

In 2003 Select Technology IT Support migrated Richard Hochfeld's, of Maidstone, Novell GroupWise server to a Windows Active Directory network with MS Exchange. Between 2003 and 2009 their network expanded enormously with the addition of SQL, Terminal Services, security appliances and over 100 users. As a result, the in-house IT department's resources were increasingly committed to day to day maintenance and end user IT Support. With both new and ongoing IT projects scheduled, Richard Hochfeld, based in Maidstone, decided that external IT Support resources were needed to support their burgeoning IT infrastructure and to provide consultancy on IT projects. Contact us today to find out how our IT Support in Maidstone could help your business, 01892 830111.

The Solution

• Select Technology were retained by Richard Hochfeld of Maidstone to work in conjunction with their in-house team to provide 2nd and 3rd line remote, telephone and onsite Managed IT Support Services. In addition, Select Technology provided the specialist skills, experience and expert guidance on new technologies like Server Virtualisation and consolidation being implemented at Richard Hochfeld
• By establishing a 24 hour remote proactive monitoring system seamlessly integrated with Richard Hochfeld's own infrastructure, Select Technology can now quickly identify, diagnose and resolve issues with minimal disruption disruption and provide IT Managed Services to keep abridge of the issue.

The Outcome

"We have developed a close working relationship with Select Technology over the last few years, which continues to strengthen year on year. Their advice, when choosing goods or services, is based on an in-depth knowledge of our systems and Network Support in Maidstone and combined with their after sales IT Support, an excellent package is offered. I would have no hesitation in recommending Select Technology IT Support Kent."

Bryan Elcome, IT Manager, Richard Hochfeld Ltd, Maidstone Kent