Centralised proactive systems monitoring

Leading UK law firm, Cripps Harries Hall LLP offers City-style expertise and high quality legal services from their Kent Headquarters. They required a single IT support company in London or Kent to revolutionize their IT infrastructure.

The challenge

With a number of different suppliers supporting and maintaining elements of their server hardware infrastructure, Cripps Harries Hall were increasingly frustrated by the unbudgeted, escalating costs and inconsistencies resulting from this fragmented approach.

With IT budgets shrinking and internal resources already at capacity, Cripps Harries Hall needed a single IT support and solutions provider to impose a rationalised and cohesive approach to their IT infrastructure; working with them to proactively monitor and maintain their server hardware.

They wanted to:

• Reduce costs for IT support
• Improve efficiency
• Improve resilience

The solution

As experts in IT support and systems monitoring, Select Technology were retained to provide 24/7 proactive monitoring on all server hardware, supporting Cripps Harries Hall's internal IT Team and allowing them to focus on project based work. Our monitoring systems seamlessly integrate with Cripps Harries Hall's own systems; consequently we are able to quickly identify, diagnose and resolve issues with minimal disruption.

The outcome

"Select Technology's proactive approach to hardware maintenance and IT support is refreshing and has given us the confidence and time to concentrate on more important aspects of running a busy IT Department."

John Crawley, Systems Manager, Cripps Harries Hall LLP