After losing their long term IT Manager, business magazine publisher IML Group was left in a vulnerable situation with no in-house IT expertise. They relied heavily on their IT systems to run their business and maintain constant communication with their clients and any loss of service had an unacceptable business impact.
Select Technology already had some familiarity with IML Group’s business. Our support services were engaged on numerous occasions to provide support when additional expertise or resource was required. In addition to support assistance we often provided consultancy on the design and implementation of business critical projects such as fully virtualising their infrastructure and transitioning the user environment to a full Remote Desktop solution.
Given this background knowledge, we were ideally placed to provide a fully outsourced IT Support solution, offering greater flexibility and agility, with a fully resourced team on hand to ensure continuity of business operation.
IML group now enjoys predictable running costs to support their IT infrastructure, fast response times, and confidence in the security of their IT resource.
“I approached the replacement of our in-house IT manager by a fully outsourced service with a degree of trepidation. After twelve years of reliance on the same employee, could I get the instant service and expert knowledge to which I had become accustomed from a commercial operation that wasn’t in our type of business and didn’t ‘live on the job’?
“I’d been told horror stories of great claims and promises being replaced by growing disinterest and decreasing competence once such contracts had been signed so I trod warily, initially buying hours of support rather than committing to a full service contract.
“After just three months of working with Select I was confident with placing all of our IT needs in the hands of their team. We have escalated their involvement with our company as a result of the first class response times we have experienced, the breadth of knowledge Select has brought to our operation and the problem resolution success we have enjoyed both in our UK and Far East operations.
“Their commitment to my company, their impartial assessment of our needs, the reliability of their service and monitoring systems, has meant that our in-house IT expert has been not missed at all!”
Peter Jago – Managing Director – Website