Pepenbury is a charity based in West Kent that has been providing care and support for people with a learning disabilities and complex needs for over 85 years. They provide residential care, supported accommodation, day services and support for people living independently in the community. Their 150 staff work with and support people with autism, complex needs, physical disabilities and behaviour challenges, helping them to enjoy a good quality of life and recognition as valuable members of society. They welcome people from across the country to live in one of the most beautiful parts of England.
As a charity it is imperative to maintain and control costs. With disparate and rapidly growing IT demands, providing a scalable, cost effective and highly reliable platform was key to ensuring Pepenbury’s continued ability to focus on providing their quality care services. With staff relying on a fragmented and disparate IT Infrastructure covering a number of geographically dispersed buildings, delivering high network availability was a key priority.
They needed an IT solution that was accessible and always available from their multiple locations across the South East, delivered by an IT partner who could provide a comprehensive support service for their entire IT infrastructure and act rapidly to provide support wherever their team required it. Pepenbury also wanted to move the risk of a technology outage to Select Technology, so we devised a business continuity plan and built the new systems from the ground up, delivering piece of mind for the charity.
The complex nature of their locations in some very rural areas meant that a fully hosted solution was a real challenge. Select Technology provisioned a Private Cloud based on Microsoft HyperV, fully outsourced managed service, including helpdesk, proactive monitoring, onsite assistance and a fully hosted server array providing remote desktop to all end users from our data centre based in Kent.
Pepenbury benefits from a fully outsourced solution coupled with complete business continuity, with stable hosted server systems providing a perfect platform for growth, exactly what was needed to allow them to focus their efforts on what they do best.
“Select Technology has worked closely with us for over 10 years, putting in place a solution which fits our technical and budgetary requirements. Their friendly but professional approach has been second to none. Select Technology provides proactive, effective IT support with a proficient account management team whom we meet regularly. The private cloud solution has provided a stable working environment for our head office and remote office creating efficiencies and helping workflow”
Roger Gibson – Chief Executive Officer – Website