Hi I’m Guy, I’m an internet addict!

Is the internet as addictive as Cigarettes and Alcohol?

New reports suggest this may well be the case.

Over half of us could not bear a day in the office without the internet. We are massive consumers of information, we spend hours and hours filling our minds with new and exciting content.

We were even reading somewhere that the internet actually has a weight and that it’s the same as an egg.

Imagine that.

The internet has become so intrinsic to business and life in such a short space of time.

Without searching the internet, could you name the creator of the internet?

No, we couldn’t either.

Whatever you do, we’re sure there’s not many businesses out there that can operate now without technology and that means you need a company like Select Technology, who have the Knowledge and skills to keep you ahead of the game.

Having a good web filtering platform in place is something every business should have. There are many good options out there and choosing the right one is a minefield on its own.

There are many benefits to web filtering, including boosting employee productivity, which means your business can make more sales in the long run.
That’s all for today and the week

Have a great weekend.

The Select Technology Team

At Last! Select Technology answer your important questions.

It’s Q&A time.

Below is some information you might find interesting.

A few days ago we posted about the fear of change which prompted a few questions.

Now.

Here are some real questions we come across on a regular basis from businesses in Kent and the surrounding areas, hopefully you will find them helpful.

 

Question #1

Customer.

“So what’s the lead time and process for becoming a support customer with Select?”

 

Select.

“Well, once the proposal is agreed it couldn’t be easier, we follow an on-boarding process which will mean you are supported from day one while we work away in the background collecting important server and network information, your staff have full access to our Helpdesk from the start.”

 

Question #2

Customer.

“Thats sounds great, but what about dealing with our incumbent support provider.”

Select.

“No problem, as part of our process we can liaise directly with your incumbent to ensure we have all the information we require, we will even go as far as dealing with your incumbent, giving notice on your authority so that changing support provider is as painless as possible for you.”

 

Last Question

Customer.

“Okay thats sounds great, so you take all the worries away about moving over to Select Technology?”

Select.

“Yes, it really is that easy and we will also deal any 3rd party suppliers setting up everything as you would expect, so from a user experience everything stays the same apart from the support contact details your staff need to contact us.”

 

Thats all for today,

From,

The Select Technology Team

 

Who’s got your Backup today?

Are your business files backed up?

Are you 100% sure?

 

Here’s a little story from some time ago which will only take a few minutes to read while you’re drinking your morning coffee, so enjoy.

We were speaking with a new prospect a really nice guy with a locally based firm in Tunbridge Wells Kent.

As far as the prospect was concerned all of his IT requirements were covered, we offered a health check anyway at no cost to ensure he was getting value for money from his Incumbent support provider.

To be fair the systems seemed to run good so there wasn’t any real cause for concern, when we look at the backup however we noticed some irregularities and asked about the backup procedure and disaster recovery plans.

The customer was pleased to say that the tape pops out every morning which he rotates and walks the successful backup off sight and locks it in a safe in another building.

He wasn’t so pleased when we explained and showed him that he hadn’t actually had a successful backup for 18 months (Ironically since his new server was installed by his IT guy).

 

He had been locking up a blank

tape for the last 18 months

in the offsite safe

 

At first he was embarrassed then angry, before realisation set in, that had something serious of gone wrong then he wouldn’t have a business.

As you can see,

It’s so important to have good monitoring in place, get your IT team to regularly test the backup because backups fail all the time but if you have a proactive approach then you mitigate the risks.

Here a Select technology we always have your Back …. UP …. and a good copy.

Thats all for today.

 

 

 

Select superstars do the impossible

 

Did you know?

For over a hundred years nobody was able to run a mile in under four minutes.

Everybody thought it was impossible,

then,

Rodger Bannister did it.

In the year that followed dozens of people followed Bannister and did the impossible 4 minute mile.

 

Once you open 

your mind to the possibilities, 

things become easy

 

Sailors once thought the world was flat and dared not sail too close to the horizon for fear of falling off of the earth – and now we laugh at the thought!

 

 

Whats the message here and how does it relate to business?

Well.

Market research shows us that tech companies are thought of as difficult to deal with and poor communicators, Select Technology is now raising that limiting belief.

We have invested and continue to invest in the ‘best of the best’ and provide on-going training in soft skills and communications, it’s our belief that these soft skills are just as important as having great technical ability.

Communication and soft skills are key in providing high level managed services and IT Support and thats why we never leave you in the dark, whether you’re talking to one of our technical engineers, senior account manager or sales admin team.

We’re promoting Select Superstars and doing the impossible.

By blending superior technical managed services with unparalleled customer service, we are the ‘go to’ company of choice.

Business’s in Kent and surrounding areas are continuing to benefit from our vision of success, as our managed service portfolio grows be sure to get in on the action.

 

Thats all for today -

The Select Technology Team.

 

 

 

A little unknown costly mistake you can avoid.

 

 

Metathesiophobia has a lot to answer for.

All through history it’s been responsible for bringing business’s to the brink of ruin.

Business owners have failed in the face of

Metathesiophobia.

 

Benjamin Franklin once spoke about this strange thing.

Anyone that’s ever had great success knows nothing of this.

It doesn’t even register in their mind,

Ever.

What is Metathesiophobia?

Well,

Meta derives from the Greek word Meta’ which means to Change,

And,

Phobos meaning ‘Fear’

Yes, it’s an irrational fear of change.

Staying in the comfort zone too much could have negative effects.

Here at Select Technology we understand that change can be, well…

Fearful!

That’s why we have made it as easy as possible to move on.

Becoming a customer of Select Technology has never been easier, our team of Microsoft certified professionals and their ‘Can do’ attitude means that you can switch over to our excellent managed service offerings without downtime or loss of service.

Whether you want us to;

  • Manage & Monitor your servers
  • Provide a fully outsourced Helpdesk
  • Take over the role of IT manager 
  • Compliment your current IT with 3rd line Support services

Select Technology is perfectly suited to help your business make that change for the better.

Our door is always open, we welcome you in for a coffee and a tour of the office, just drop us a line to let us know you’re coming and we’ll put the kettle on.

Easy as A. B. C.  (Always, Be, Changing?)

Whatever you choose to do, we look forward to speaking with you sometime in the near future.

Thats all from the Select Technology Team.

 

 

 

 

 

 

 

 

 

 

 

 

3 simple ways to capitalize on IT

 

Three.

Things.

To do.

Today.

 

  1. Talk to alternative providers.
  2. Test the market to see if you’re getting value for money.
  3. Tell us what’s important to your business.

 

Traditionally each year you get a new quote on car insurance to make sure you are getting value and good pricing, we feel it’s equally important that you test to see whether there are better options and savings on your IT support.

Time to drop us a line in your Tea break Today?

Thats all for now.

The Select Technology Team.

 

Technophobic farmer finds a cure for growing pains

Recently speaking to a fruit farmer and long term customer of ours it was surprising to learn that farmers face two basic pains.

We thought lack of water and dry spells would be a problem, but that isn’t the real worry as there’s plenty of water underground,

Bigger fears loom,

One thing that really keeps him awake at night isn’t what we expected, not in a million years.

Winter nights cause a real threat,

there’s something that could destroy crops in minutes,
Lurking in the dark,
the noise it brings can reduce a fruit farmer to tears.

And once the hailstorm starts there’s nothing you can do except hope it passes quick.

Do you know why hailstones are dangerous?

It’s simple, hail dents the fruit and if an apple is dented then it just won’t sell; it will be refused by the supermarkets,

Who wants an ugly apple?

What’s the other pain?

Well the good news is the other pain is controllable!

Pretty fruit sells if you can get it to market and that means a decent infrastructure, stable IT networks “always on” ready to give your customers what they want when they want it.

You need to have faith in your IT systems.

Now you can’t change the weather, neither can we.

But, you can change your IT support company for the better and that’s where we come in.

You might be asking what this story has to do with your business.

Well, 

Here at Select Technology we spend time researching customers to find out what’s important to them.

“Now you don’t have to agree with what we say but if you did test the market and find better value, your business could improve dramatically”

When you choose Select Technology,

The last thing you need to worry about is IT and whether your IT systems will be available in the morning, leave that to us we won’t let you down that’s our promise.

Thats all from the Select Technology team.

 

Compare the IT Meerkat

How would you know if you’re over paying for IT support ?

Last month we saved a new client over £300 per month and provided faster SLA’s

We were pretty pleased that we were able to help and make such a difference to the business, when we initially contacted the prospect they were fairly happy that they were getting value from their incumbent IT support company, it wasn’t until we dropped in for a coffee we found that they were paying a high price for a simple reactive service, so we agreed to help out and advise the best we could.

Within a few short months we had consulted and advised for free saved the customer money, provided a proactive monitored support package, they are happy and we gained a new client and now were looking forward to a long term trusted partnership.

The big question is; how often should you compare the market? Well do you check your car insurance and utility bills every year? So why not engage with us to check you IT costs? It costs nothing to have a chat with us apart from a cuppa!

Listen we also understand that it’s  not always about money, fast response times and people that can actually talk in lay terms really make the difference too, this is also something  we really pride ourselves with, our employees and the importance of high quality customer services, we want you to let us fix your IT issues fast so you can get on with what you do best.

If you’re wondering whether you’re getting the best value for money IT service then drop us a line and we can arrange that coffee some time soon.

Thats all for today from The Select Technology Team, IT Support in and around Tunbridge Wells Kent.

Select Technology Wave Goodbye

Are you, planning an exotic break or travelling to a faraway destination for a well-earned rest this summer?

Maybe something closer to home?

One date you should be planning for is:  July 14th 2015!

And why?

Because Microsoft are pulling support on Windows Server 2003 + R2 and much like the end of Windows XP there will be no more patches or updates  for those customers, which means exposure to vulnerabilities and attack.

We think a migration to new technology is top of the list for hot destinations for the summer 2015, most of our customers have already prepared themselves for the switch-over, so don’t get left behind, drop us a line today to find out how to protect your business in the most cost effective way.

You might be pleasantly surprised to find out that it really doesn’t have to cost the earth while in paradise.

Join Select Technology with packing the Server suitcase and waiving goodbye to Microsoft Windows Server 2003.

 

That’s all for today…

From the Select Technology Team.

IT Support Kent, Select Technology become ISO 9001standard accredited

Select Technology are delighted to announce their latest accreditation, which sets us apart from many other independent IT re sellers. The ISO certification is a recognised benchmark of quality management principles, with a strong customer focus. The ISO9001 certification standard provides guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.

At Select Technology, we have always had a core focus on customer service and maintaining client relationships to our greatest ability. We achieve this by ensuring that our internal processes are monitored and improved on an ongoing basis.

By attaining the ISO 9001 certification, Select Technology have proven that their internal management systems and processes have been independently audited by an accredited certification body and found to be conforming to the ISO global set of standards.

Along with our HP Gold Partner and Microsoft Gold Partner statuses, the ISO9001 certification enhances our commitment to our clients to offer not only excellent account management and technical service, but to also ensure that our delivery of customer experience exceeds expectations and retains our growing loyal customer base.