Vote For Change

BALLOT PAPER v2

A little while back I wrote about Metathesiophobia and mistakes you might be making without conscious knowledge.

 

Unless you have just crawled out from under a rock, you will know its general election day, but we wanted to know if you’re going to vote for better IT support or put up with the same old reactive managed service.

You cannot complain if you don’t vote for a positive change

We have made the process of moving your IT support services over to Select Technology really easy with our concierge service.

You don’t have to lift a finger and can go about your daily business without any interruptions.

It’s a seamless transition that happens in the background

So get in touch to find out just how easy it is to change and make your vote count.

www.itsupport.co.uk

01892 830111

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IT Support Kent

What causes you the most pain everyday?

If you go to the NHS website you will find a post on living with pain which is an interesting read.

There’s a lot of painful conditions that people put up with because they think it’s a normal experience or they just put up with IT.

There’s information on how to overcome some of these things which means there’s always a resolve.

Here’s a list of pain.

  • Back Pain
  • Frozen shoulder
  • Arthritis
  • Migraines
  • Headaches

 The list goes on…..

Are you living with any of these pains?

  • Slow helpdesk response
  • Unresolved recurring problems
  • Still waiting for a password rest after 10 minutes
  • Lack of proactivity
  • Slow network
  • Missed SLA’s
  • Unplanned downtime

Unfortunately we are not doctors so we can’t help with your back pain or headache on the top list.

But.

If you are suffering from technology pain then let us tell you you’re not alone and help is at hand, Select technology have some super strength painkillers to resolve your pain.

It Support Kent has never felt better.

Right now we are helping lots of local business break free from the normal experiences and raising the bar for new levels of support.

All of our engineers are Microsoft certified and fluent in lay terms so you will never be confused about technology.

With all this great stuff happening now you would be crazy not to join the others in the quest for seamless integration and a pain free technology.

Until next time.

Select Technology

Don’t Read Boring IT Blogs

IT Blogs are really boring.

Why do we find them boring?

The same reasons as you find them boring. Lots of waffle about new technology, new operating systems, new this, new that, new, new, new. Blah blah blah.

What does this all mean to you?

It’s means brain shut down, computer malfunction!

Do you really want to know about every new bit of technology that arrives on the scene every day?

No, we thought not.

 

Here’s an interesting story for you:

Henry ford was no doubt a very successful businessman and the richest man in America at his peak. He was so passionate about his business of producing affordable cars for the American middle class, that he revolutionized the transportation industry.

Ford was once taken to court, accused of being an ignorant man. Whilst under cross examination, Ford was asked a series of random general knowledge questions and after a while he became bored of answering and asked

“What does this have to do with me being ignorant? If I need the answer to any questions that are not my main focus, which is providing affordable transportation, then I have a number of buttons on my desk to which I can summon the right person for my workforce that can answer the question”

Now will you tell me what I’ve done wrong or let me carry on about my business?”

The court fell silent and the case was dismissed.

Select Technology should be your go to “Technology button”. We understand the importance of keeping you operational and not trying to teach you mindless irrelevant information.

Have a great weekend.

What will you tell your Insurance company when they ask about Business Continuity?

You, the small business owner have a disaster recovery and business continuity plan, don’t you?

It’s the day after all hell has broken loose and something unexpected went pear shaped. Now you sit there and try to figure things out as you question how everything you put your heart and soul into over the years no longer exists.

What will you tell your business partners, or your friends and family?

What will you tell the insurance company?

Where do you turn from here?

 Fortunately this situation is 100% avoidable, if you take action.

If you have a plan, then we salute you, as you are part of a minority that has a priority.

If you don’t have a plan and want to join those that understand the importance of this kind of service, then do it today, don’t wait until tomorrow.

Speak to your IT support provider today and if they cannot help you then we can!

We have a full range of disaster recovery and business continuity services to ensure you have one less thing to worry about tonight.

So to recap:

  • Decide how much downtime your business can afford
  • Talk with your managed services provider to formulate a plan
  • If you do nothing else, ensure you have a decent backup
  • Speak to us if you’re still unsure about protecting your business

Pop over here http://www.itsupport.co.uk/contact-us/ and fill out the enquiry form so we can come back to you with some free impartial advice.

Or.

Dial 01892 830110 to come through directly to the accounts team today.

 

Beware of the Bandits

Do you remember the film “Time Bandits”?

It’s a classic fantasy adventure from 1981 where a little boy, Kevin, gets swept away with his imagination. Kevin’s obsessed with history and gets pretty much ignored by his parents.

Anyway, to cut a long short Kevin gets a visit one night from a horseman followed by six dwarfs who take him through his wardrobe into a different time and space.

Kevin ends up travelling back through time, all the time being watched by an evil supreme being.

So you might be wondering why we are talking about this and what it has to do with business?

Well,

Time.

It’s one of the most important things you should spend wisely, as you know time is important to your operations whatever your business activities.

One mistake many small businesses make is that they try to take on too much and understand too many things that possibly are not relevant to their business.

For example, trying to understand your IT systems?

Why would you want to do that? it’s much more cost effective to leave it to the experts like us.

Kevin’s obsession for knowledge and understanding of past history ultimately got him in trouble, because he wanted to know too much and he ended up going backwards in time rather than making progress.

Which lead to his parents going up in smoke at the end of the movie.

Don’t waste your time trying to figure out technical problems. You have better things to do! Place your trust in the experts who do have the time and the knowledge.

That’s all for today.

The Google story you were never told

Google is still the biggest consumer of tape media backup.

Thats right, even Google rely on good old tape for a big chunk of their backup and they have a lot of data, suspected to be around 10 – 15 Exabytes, thats a lot!

“An Exabyte  = 1 Million Terabytes”

If you want to get a picture in your mind of what that looks like, reports claim they use something like 50,000 tapes per quarter. This holds all of the Gmail backup.

Google cannot afford to be complacent though, backup on its own just isn’t enough. They have a business continuity plan.

“Look at it like this,

It’s a basic insurance policy.” 

So you also have a backup what does that really mean?

Not a great deal unless you also have a business continuity plan. What’s going to happen in the event of a failure? Where do you restore your tape to?

And.

How long will it take to build new hardware?

Here’s some stats:

  • 75% of SMB don’t have a continuity plan
  • 40% of SMB never recover after a disaster and close their doors for good
  • 90% of SMB will fail within two years after experiencing a disaster
  • That means only 25% protect and plan for the future

What’s classed as a disaster?

Well, anything that interrupts normal business operations.

  • Hardware failure
  • Human error
  • Software problem
  • Theft
  • Flood 
  • Fire 

So the big question you should ask yourself is;

 “How much downtime can my business afford?”

Select Technology will design a plan which means minimising downtime and data loss and ultimately keeping you operational in the event of a disaster which is key to continuity.

Drop us a line to arrange a free consultation on 01892 830 111

 

What not to test on your network

Back in 2011, Amazon plunged into darkness, which saw the web services offline for 4 days!

Just before Amazon went offline, Alan and his team of IT specialists were seen entering the server room with Styrofoam cups of warm coffee, along with Alan’s dog, ‘Zippy’, a little brown sausage dog.

Shortly after, all hell breaks loose. Now, no one really knows what went on that day, but Zippy came out with his tail between his legs.

No doubt this had a massive knock on effect to their customers.

When this kind of thing happens, what can you do?

Downtime is inevitable.

All you can do is shut the door and hope your customers can weather the storm with you.

4 days is a long time. Could your business cope with that amount of downtime?

Outages, downtime and performance problems can be seriously reduced if you just follow some simple steps.

Remember.

99.9% uptime still equates to around 8 hours a year downtime.

So how can it be reduced?

Human error has a lot of answer for. Your IT strategy should always include change management; understanding the implications of change on a live network is critical.

We see a lot of performance problems which are just configuration errors and, yes, sometimes an inexperienced in house engineer pulls the wrong network cable.

Don’t let the worry of downtime get you down. By using fully skilled Microsoft certified engineers and specialists like Select Technology, You ensure human error is minimised.

And as for Alan and Zippy …. well that would of been a great story wouldn’t it.

 

Give us a shout today if you’re concerned about downtime and we will help you plan for the future.

 

That’s all from

Select Technology

Would you benefit from 100% off of your IT support Costs?

 

What do you prefer?

Costa coffee or Starbucks?
They both do a great cup of coffee but we prefer our local costa In Paddock Wood Kent. The staff are warm, friendly and always happy to see us. This is because we spend good money with them, but there’s something else that keep us coming back.

We think.

It’s our voucher card, we all love getting those stamps and enjoying that free coffee once we fill up the boxes.

How good does that free coffee taste?

Here at Select Technology, we are always pushing the boundaries, but this time we may have gone a little too far but we think you deserve it.

So.

To show our customers and potential customers that we really care, we have put together a slick new referral scheme that could mean you receive completely free support from us.

Now.
We hear you say ” There’s no such thing as a free lunch”  and that’s almost true until now.

If you are already a customer or thinking about becoming a customer, you should make full use of our referral scheme which is so simple anyone can do it.

In short, Select Technology offer a healthy and generous lump sum discount from your monthly or annual support cost when we sign a new customer referred by you.

This is just one of the ways we like to say thank you.

 

That’s all for today
From,
The Select Technology Team.

 

PS. You will be really surprised by the amount we are offering back, we cannot disclose it here so give us a call on 01892 830 111 now and we will let you in on the news.