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IT Support for Business

May 24, 2017

IT Support for business is essential if you have customers that rely on your systems…

IT Support for Business

Let me explain that a little better.

If your business reputation relies on the strength of your backend technology then your business relies on the BEST quality proactive IT support services.

The embarrassment of having your customers or even your staff waiting for IT to fix things is unacceptable.

Who are Select Technology?

Firstly you should know that we are an MSP by mistake… We did not consider ourselves Experts!

When Nigel Potter founded the company over 20 years ago it was to serve businesses with good value hardware and software.

Select Technology didn’t start out as an Expert MSP. Back then it was all about value and by providing a good deal. This service was unrivalled and Select grew through solid reputation of providing a quality service. As time went on Select flourished into the successful Managed Service Provider it is today!

IT Support for Business became more and more demanding.

We adapted over time providing the same quality and value in the service side of the business. It wasn’t always easy we had many hurdles and lots of learning curves to tackle.

But we’re proud to say that we are now one of Kent’s prestigious IT support companies. But it doesn’t stop there, we undertake dozens of projects every year helping companies move their business forward.

Projects we undertake have shifted from on-premise server upgrades to more cloud based focus as more and more businesses move their systems to hosted solutions.

The increasing demand for ‘always-on’ infrastructure has never been higher. Select have aligned themselves constantly, investing in research & development to meet these demands.

You can find a range of our Services Here Make sure you also check out our Prestige Helpdesk service.

Your IT support partner of choice is part of your success, as mention above if your systems are not ‘always on‘ and are ‘always on the blink’ then maybe it’s time to speak about your options.

Our door is ‘always’ open, give us a call on 01892 830 111 and arrange to have a chat with our project team.

Veeam Cloud Connect

May 16, 2017

Veeam Cloud Connect

With the recent spate of ransomware targeting previous versions, and some backup file extensions, you may have heard the term offline or air-gap backups.  This is essentially backup media or repositories that are only in use during the backup, tape is a great example of this.

Devices like Network Attached Storage (NAS), or USB drives, which are either permanently on line or left connected for 10-12 hours a day, can be vulnerable to these types of ransomware attack.  Now, if you’re not familiar with ransomware, or have never heard of it there’s a great webinar here.  Before we get into scare mongering territory, there’s plenty you can do to protect your data.

Most of it is pretty straightforward, and hopefully already a staple of your day to day operations:

  • Regular proactive security patching of your servers and client devices
  • Regular Anti-Virus updates and scans of your servers and client devices
  • Perimeter security services like Open DNS.

But this ‘prevention’ is only part of the solution.  The ‘cure’ element is just as crucial, maybe more so in the context that anti-virus, anti-malware and security patching, are all reactive.

Now this blog isn’t about ransomware, although ransomware is a great topic as it asks a lot of questions as to how well your IT estate is proactively looked after,  how you data is protected and not least because it is considered the de facto IT threat to all businesses, creating a billion dollar business according to the FBI.

Veeam Cloud Connect. Is the topic I’m actually covering today.

For those unfamiliar, Cloud Connect is an add-on feature to Veeam’s Availability suite which allows businesses to synchronise their backup data with a trusted service provider. This is achieved via a secure HTTPS tunnel with the data between client and service provider being encrypted to 256 bit AES while in flight.

In the context of our ransomware discussion, this is an air-gapped backup repository. Unlike tape however, this repository is always online and you can synchronise your backups as frequently as required. If we keep to the ransomware example, is recovering from last night’s (or older) backup tape really meeting your businesses Recovery Point Objective(s) (RPO)?

Going beyond that example, and considering availability, how does this feature help businesses drive down their Recovery Time Objectives (RTO) and keep the critical business services running in the event of a disaster?

The answer is that Veeam’s Cloud Connect can also be used to replicate virtual machines from customer premises to a trusted service providers platform, giving their customers a business continuity platform which can be invoked much quicker than a traditional disaster recovery process can be turned around.

Since we’ve mentioned DR, that’s another string to Cloud Connects bow.  If the recurring cost of a Business Continuity platform isn’t feasible, or your business RTO’s simply don’t warrant it, Cloud Connect can allow your trusted service provider to recover your infrastructure to either their own platform or into the Azure public cloud.

Obviously, in either scenario, it is critical to work with you trusted service provider(s) to understand and identify your businesses key services, and put together a plan that allows your business to mitigate risk and continue to operate should the worse happen.

Now Veeam’s availability suite has a whole host of other features besides this, and it’s modular deployment really lends itself to any infrastructure and can scale in either direction, but just taking the Cloud Connect piece into consideration, ask yourself

‘Can your current backup solution do this?’

Written by; Russell Gower-Leech Bsc – Select Technology Systems Senior Project Consultant

Russ has been working in IT with MSP’s for over 10 years, starting as a support engineer and working his way up through field engineer, project engineer and finally found his calling as a Consultant. He really gets a kick out of designing technical solutions to meet, and exceed, Clients business needs.

He is one of Select’s Cloud Champions, helping clients leverage the power and flexibility of the hybrid cloud. He is also the in-house Veeam Evangelist – “I really love the flexibility and resilience of Veeam based solutions, especially as I spent the early parts of my career working with products like Backup Exec.”

Please call us today on 01892 830111 if you would like to find out more about Veeam Cloud Connect.

Cryptolocker hits the NHS…

May 15, 2017

Cryptolocker hits the NHS

Unless you’ve been hiding under a rock for the last 72 hours you will know that the NHS has taken a hit by Cryptolocker.

This is causing mayhem and panic throughout the NHS and general public.

Over the past few months we have written many posts about ransomware because we are keen to ensure that businesses of all sizes understand the dangers of these types of attacks.

Cryptolocker hits NHS

They are advanced and superior to standard Viruses and therefore need dealing with in a different way using different protective measures.

Protecting your business is simple if you follow basic security steps which should be priority number one.

Unfortunately it sometimes takes a high profile case like the NHS being attacked before people pay attention, no business is “Out of bounds” in the attackers eyes.

Attackers using Cryptolocker don’t care which business they attack, EVERY business is a target!

The truth is these attacks happen frequently every day around the world. You are only hearing about it because of the nature of business under threat.

As a support company we deal with many more attacks than we care to mention, scare tactics are not our game!

You can see for yourself this is now very real: http://www.bbc.co.uk/news/technology-25506020

If you’re a business owner security really should be in the forefront of your mind right now.

Read any of our historical posts such as: http://www.itsupport.co.uk/ransomware-need-know-2017/

You will see we mean business in helping you to keep your business operational and safe in the face of ever increasing threats.

All of Select Technology’s Prestige Support Customers get advanced and enhanced protection against ransomware as standard.

If you are at all concerned about the health and security of your own business then please do contact us today and arrange to speak with one of our security specialists, even if you’re not a customer of ours, we really would be happy to advise in seeing you safe and secure.

Call us right now on: 01892 830 111

Three Amigos

May 9, 2017

Kent Vision Live 2017

Three Amigos

Do you have any burning questions about Cloud services?

You can find these three Amigos at Kent Vision Live tomorrow @ stand 323.

Talk to us about hosted services such Microsoft Office 365 + Microsoft Azure + More.

Kent Vision Live 2017

Our expert Mantej Yadav will also be giving his Keynote presentation about Microsoft Cloud Services at midday, click for more details Here

Talking Geek & Free IT Support

May 4, 2017

Picture this.

You’re standing in the middle of Trafalgar Square with approximately ten thousand people around you.

That’s a lot of people…

Now, imagine that each one of those people is a business owner trying to tell you about their services.

Hot Air and Lots of It

That’s a lot of noise entering your ear canal, causing the tiny hairs in your eardrum to vibrate before sending a message to the brain, which ultimately comes out as jibberish.

Apart from the odd word that makes it through here and there – It’s all just noise.

ITSB

Many of us face this common problem.

We’ve seen so many times just how damaging it can be when business owners receive sub-par support services.

Better the Devil You Know?

This is common feedback, but the thought process underpinning this only delays the inevitable as the relationship becomes more and more strained.

So what is beneath all of this?

Well, it often comes down to a simple fear of change.

If you’ve ever moved house, then you probably know how stressful the experience can be without the right help.

We Get It!

That’s why we designed a comprehensive on-boarding process to ensure you’re treated like royalty right from day one.

Clearly you don’t want to take our word for it because, again, it’s all just ‘Hot Air’ at the end of the day.

Read what our customers are saying about us following theses links:

We prefer to let our customers do the talking for us.

Is Select Technology a Good Fit for My Business?

That’s a good question.

If you’re happy with:

  • Missed SLA;
  • Broken Promises;
  • Engineers failing to show onsite;
  • Not being called back at an arranged time;
  • Talking Geek; and
  • Paying for cheap (not inexpensive) services…

…then there’s no need to contact us because we won’t be able to compete with that kind of service!

If, however, you want a bit of extra TLC and don’t mind paying a little extra for a high level of service, then we are the right company for you.

If you have more than 12 staff members using PC’s and/or mobile devices then fill out this form now and you will qualify for the first month IT support services completely free of charge.